Thank you for choosing Aubi&Ramsa! We want to ensure that your ice cream arrives in perfect condition, just as it left our shop. Please take a moment to familiarize yourself with our shipping policy to ensure a smooth and enjoyable shopping experience.
All our products are carefully packaged in specially designed coolers and packed with dry ice to maintain their frozen freshness during transit. We use overnight shipping services to minimize the time your order spends in transit and to ensure it arrives at your doorstep in the best condition possible.
All Delivery Services run from Wednesday to Friday. Shipping time varies from 1-7 days depending on your location. Refer to your tracking information sent via email for all delivery updates.
Orders being shipped inside Florida:
- Orders placed from Monday to Wednesday will arrive within same week until Friday.
- Orders placed on Thursday to Sunday will be delivered next week from Wednesday to Friday.
Orders being shipped out of Florida:
- Orders placed from Monday to Tuesday will arrive within same week until Friday.
- Orders placed on Wednesday to Sunday will be delivered next week from Wednesday to Friday.
Please note that shipping companies might experience delays.
If you encounter any issues with your order upon delivery, please don't hesitate to reach out to us.
To initiate the claim process, kindly provide us with a clear picture of the damaged product. This will help us expedite the claim and ensure your satisfaction with our service.